Shipping Policy

Shipping policy

Orders are typically processed at or before 6:00 PM PST Monday-Friday. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7 days after the order is received.

We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.

You must be at least 18 years of age to order from Hi-Loves. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

Will my order be shipped discreetly?

Absolutely. The packaging we use for this product is completely discreet — it will show up in a plain brown box, with the return address listed as "DP Return Center."

NOTE: International shipments may include a customs declaration.

U.S. Orders

Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.

International Orders

NOTE: International shipping does not include duties and taxes. Your local customs or post office may require charge additional fees upon receipt.

At this time, we only offer international shipping to Canada. All international orders ship from our fulfillment center located in the United States. Customs forms will be marked as discreetly as possible, using "Battery-Operated Massager" as the description for any vibrators.

Please include a phone number with your order to ensure a prompt and accurate delivery.