Return & Refund Policy
What's your return policy?
Purchases made directly from Hi-Loves via Hi-Loves.com may be returned within 60 days of receipt for a refund in the form of a website credit, which never expires. Credits are for the price of the product, and do not include the cost of shipping. Please contact our customer service team at support@hi-loves.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return.
If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card.
How do I start my return?
Please contact our customer service team at support@hi-loves.comto inform us that you would like to return your purchase. Refunds will be processed in the form of a gift card for store credit.
What if I bought my product from another website, retailer, or store?
Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.
Defective products are under warranty for three years with proof of purchase, regardless of where they were purchased from.
What if my product is defective?
