FAQs
All of your questions, answeredWhat do your products come with?
All of our vibrators come with a premium braided USB-C to Magnetic charging cable and a Quick Start guide for your product. Wall outlet adapters are not included for any of our products.
Where are your toys made?
Our vibrators are made closely with our vendors in China. Our engineering team visits them in person multiple times a year, so we can see in-person that their practices are ethical, safe, and environmentally-conscious. Our design team and operations are based out of Los Angeles, CA and Manhattan, NY.
What materials do you use?
All of our vibrators are made using 100% body-safe silicone. Our packaging is made with zero single use plastics for a sustainable future.
Orders are generally processed by 6:00PM PST Mon-Fri and typically shipped in 1-3 business days.
*Depending on rare factors like high order volume, restocking inventory, or warehouse closures, fulfillment may take up to 7 days after receiving the order.
For returns on Hi-Loves products from hi-loves.com, returns are possible within 60 days for a website credit refund that never expires, covering the product price, and does not include cost of shipping. To begin the return process, contact us atcontact@hi-loves.com, and we will provide instructions on how to start your return or exchange